Qualified Service Provider Complaints 650-25-45-60

(NEW 7/1/19 ML #3552)

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A complaint against a qualified service provider, family or agency provider may be made to the Regional Aging Services Program Administrator (RASPA) at the human service center or to the Aging Services Division of the North Dakota Department of Human Services. A recipient of NDFCSP services or a friend, family member, guardian, legal representative or neighbor of the recipient or any other interested/anonymous party may file a complaint.

 

When a complaint is received about a NDFCSP service provider follow these steps:

  1. Ask for the name of the person who is making the complaint, the name of the caregiver or care recipient and the name of the qualified service provider, family or agency provider. Ask for a complete description of the problem or complaint.
  2. The complaint must be reported in writing to the NDFCSP Program Administrator. When applicable, the NDFCSP Program Administrator will notify the provider in writing of the changes that they must make in order to maintain their provider status or Aging Services will remove a qualified service provider, family or agency provider from the list of approved providers if the seriousness and nature of the complaint warrant such action.
  3. Complaints regarding an enrolled Qualified Service Provider will be handled by the NDFCSP Program Administrator and the Home and Community-Based Services Program Administrator regarding the investigation and resolution of the complaint. A qualified service provider whose enrollment with the Department of Human Services is either terminated or closed will not be eligible to receive payment from the FCSP.
  4. If there are reasonable grounds to believe that the caregiver's or care recipient's health or safety is at risk of harm, contact the Vulnerable Adult Protective Services (VAPS) central intake. If the vulnerable adult is in immediate danger, contact law enforcement immediately and then contact the (VAPS) central intake.
  5. If there is no immediate risk but a problem exists, Aging staff will work with the caregiver and other interested parties to resolve the complaint.